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Refund Policy

Cancellation & Refund Policy

Effective Date: August 2026

At Adams Elite Events & Rentals LLC, we understand that plans can change. To ensure fairness for both our customers and our business, the following cancellation and refund policy applies to all rental equipment, balloon décor, custom treats, and event services.

General Cancellation Policy 

All cancellation requests must be submitted in writing by email or text message. The cancellation date is determined by the date and time we receive your request.

Refund Schedule

More Than 7 Days Before Your Event

If you cancel more than seven (7) calendar days before your scheduled event, you are eligible to receive 50% of all payments made. The remaining 50% is retained to cover administrative costs, inventory reservation, scheduling, and preparation.

 

7 Days or Less Before Your Event

If you cancel within seven (7) calendar days of your scheduled event, no refund will be issued. At this point, equipment, inventory, staff, and scheduling have already been reserved specifically for your event.

 

Deposits

All deposits are non-refundable and are used to reserve your event date. Deposits are applied toward your rental balance and are subject to the cancellation policy above.

 

Custom Orders

Because custom items are made specifically for your event, all custom balloon décor, party treats, personalized items, and special-order products are non-refundable after 7 days.

 

Weather Policy

Outdoor events are the responsibility of the customer. Rain or unfavorable weather does not automatically qualify for a refund.

If severe weather (such as dangerous winds, flooding, or other unsafe conditions) prevents equipment from being safely delivered or operated, Adams Elite Events & Rentals LLC may, at its sole discretion, offer one of the following:

  • A rescheduled event date (subject to availability)

  • Store credit valid for up to 12 months

Refunds will not be issued due to weather once equipment has been delivered.

 

No-Show Policy

If the customer is unavailable at the scheduled delivery time and cannot be contacted, the rental may be canceled without refund. Delivery fees are non-refundable.

 

Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your financial institution.

 

Reservation Changes

If you need to change your event date, please contact us as soon as possible. Date changes are subject to equipment availability and are not guaranteed.

 

Adams Elite Events & Rentals LLC Rights

Adams Elite Events & Rentals LLC reserves the right to cancel or refuse service if:

  • Rental equipment cannot be safely installed.

  • The location is unsafe or inaccessible.

  • The customer violates the rental agreement.

  • Required payments have not been received.

If Adams Elite Events & Rentals LLC cancels an event due to reasons within our control (excluding weather or unsafe site conditions), the customer will receive a full refund of any payments made.

By placing an order or reserving equipment with Adams Elite Events & Rentals LLC, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.

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